As one of the Directors at Precise Property and the leader of our Strata Management team, I’m passionate about providing exceptional service to our clients.
With my years of experience as a Strata Manager, I understand the unique challenges that come with managing strata properties! That’s why it’s my responsibility to ensure that every call or email we receive gets a response that same day.
“I’m one of the proud owners of Precise Property.”
“I’m passionate about all things sailing!”
“Call or email us before 4 pm any business day and we
guarantee you will receive a response that same day.”
Voicemail: Response same business day – when received by 4pm.
Email: Response same business day – when received by 4pm.
Written Correspondence: Acknowledgement of receipt and advise sender of response turnaround expectation same day as per our guarantee. Target to provide detailed response same day when received by 4pm where possible but may vary depending on complexity and nature of the correspondence.
Timeframe for issuing minutes: Issued to Owners Corporation for approval within 3 business days.
As part of our commitment to service, you will be issued with the mobile number and direct email address for your Strata Manager along with an office number and direct email address for your Assistant Strata Manager.
When comparing strata proposals, it is important to have a clear understanding which services are included in the management fee and what is charged separately (Disbursements / Schedule B fees) in the contract.
There are 2 main ways strata managers put together their fee structure.
ALL INCLUSIVE – FIXED FEE
In a fixed or ‘all-inclusive’ fee structure, the management fee covers disbursements like meetings, phone calls, printing, copying, postage, reports and other related services both with owners and building contractors. This approach ensures you have a clear understanding of all your expenses upfront, allowing for more accurate budgeting.
MANAGEMENT FEE + SCHEDULE B CHARGES
Another approach is to charge a lower base management fee and then bill separately for all disbursements like meetings, phone calls, printing, copying, postage, reports and other related services both with owners and building contractors.
While the initial management fee may appear to be lower, these strata companies derive their revenue through charging extra for all services – potentially encouraging them to bill your plan unnecessarily. This is particularly significant to note, as some Strata Managers may also earn commissions from the Schedule B fees they bill to your plan, potentially further incentivizing them to charge your plan for every small task they do.
Once you have notified your current strata manager of your decision to switch to Precise Property, we can initiate the handover process. This process involves working with your outgoing manager to facilitate the transfer of important documents, the strata roll, and financial information to our team. To ensure a smooth transition, we provide you with a detailed list of items required at the beginning.
After we have received all records related to your strata plan, we send out a welcome pack to all owners. This pack includes valuable information such as:
Your Strata Management team’s contact information, including both your Strata Manager’s and Strata Assistant’s personal mobile number and email address.
OWNER PORTAL ACCESS
Details for your owner portal, which offers secure 24/7 access to building and lot information, financial data, reports, documents, meeting schedules, levy information, receipts, and other essential resources.
STRATA RESOURCE HUB
Access to our strata resource hub, where you can find a wealth of resources, forms, emergency details, and user guides.
We look forward to welcoming you to the Precise Property family.